frequently asked questions
Do you paint commissions?
Not at this time. I paint because I value the freedom it gives me to channel my emotional body and intuition. Commissions just don’t foster that freedom that pulls me to create in the first place. Thank you for understanding and shopping my current collections available.
Why do some pictures of art on this website have such different lighting?
I use many mediums that change appearance in different levels or tones of indoor and outdoor lighting (ie. high, low, warm, cool light etc). Paintings with light play have metallic paint, iridescent paint, glitter or jewels. All of these dynamic textures change appearance as the light around them changes. I’ve tried to provide pictures of my art taken at different times of day with different lighting so you can get a true sense of the variable radiance. Just like a Western North Carolina mountain sunset, pictures don’t always capture the full essence the same as seeing the art in person, but hopefully some of the pics capture the shimmer, shine and sparkle. The colors and brightness of images may also vary depending on the settings of devices used to view this cite.
What does, “Small Batch. Limited Edition” mean?
Many of my stickers, prints and other reproductions are one-time productions that I make in a batch of 10 to 50. Once they run out, they will most likely not be reproduced again. If you see something you really like with this description, be sure to snag it before it runs out!
Do you ever take art to someone’s space so they can SEE what will work for them?
Yes…for locals in Asheville, Western North Carolina or Charlotte (and possibly surrounding areas)- I love to do this. Just contact me with a picture of the room/wall that you are looking for art, and we can bring the best sizes/options available. Depending on the season of life, we may need to pause on this offering, but just contact me to see availability of this!
If I’m local and purchase a large painting, will you install it?
This is a likely YES for most art beyond 24 x 24 dimensions. My husband is our Installation Specialist so be sure to message us to see current availability for this prior to your purchase.
Do you ship internationally?
It brings me great JOY to send my art across the world from the U.S.A! International customers are responsible for any customs, duties, fees or taxes in their own countries. These are not added in my sale prices as they are incurred upon delivery and vary depending on the destination country. It’s best to check your country’s customs so you are aware of any charges that may be added to your order. If you have questions, please contact me.
When will my item be shipped?
All domestic purchases are shipped within 1 week of receiving payment and usually within 24-48 hours whenever possible.
Do you accept returns?
All sales are final, but if any unexpected problems arise, please contact us right away as we want you to be happy with anything you purchase!
If you make a mistake in selection or checkout, text or call us ASAP within 24-48 hours to request a refund or update your order. Be sure to leave a voicemail and text if your call is not answered so we can get back to you promptly. I will always try to meet your needs if it’s not too late and not already packed/shipped.
***All artwork and images of artwork are copyright of Louise Genetti, LLC. Any unauthorized reproduction is a violation of international copyright law. Copyright does NOT transfer with sale of art or art reproductions. Please know if you purchase an original piece of art, there is a chance it could be used for prints or products in the future.***
got a question not answered above? Please ASK away!
